If you didn't already know, welcome to the club. Quicken calls this its Discontinuation Policy. Angry users have called it plenty of other things that are unprintable here. To upgrade or not to upgrade Why wouldn't you upgrade Quicken every year? As a longtime Quicken user, I used to do that. But a few years ago, I began to question whether each new version's bells and whistles, many of which I didn't need, were worth the price. Then there were the changes Intuit had made to the program's user interface over the years that forced me to change my habits every 12 months.
I hate changing my habits. Not to mention the possibility -- often a reality -- of bugs cropping up in each new version. Considering all that, a few years ago I started upgrading every other year. Last year, after checking out the new features and the user reviews for Quicken on Amazon users gave it roughly three stars out of five , I decided to hold out for a third and final year.
When Quicken was introduced last fall, there were the usual improvements to the Windows version, while the user reviews on Amazon seemed, on the whole, similar to the previous year's. Had it not been for the Discontinuation Policy, I would have passed on this version and waited for Quicken Since I rarely buy a new version of any software until it has been on the market for a few months enough time for the most serious bugs to have been fixed , I bided my time by checking into the remaining alternatives to Quicken.
The product's biggest competitor, Microsoft Money, had been discontinued in My interest was mainly in paying bills, budgeting, and preparing for tax time. No product that I found on my own seemed to suit my needs. You may find one you like, though: For detailed reviews of some major alternatives to Quicken, see TopTenReviews. Soon I began receiving emails like this one from Quicken's maker, Intuit, warning me of the impending doom awaiting the online capability of my copy of Quicken To be fair, Quicken does not totally disable old versions.
Even if I didn't upgrade, I would still be able to continue using Quicken indefinitely to balance my checkbook, budget, etc. However, my version would be cut off from all online services and support. I didn't bite. Quicken yields Despite all my reservations, I was planning to upgrade to Quicken before April But I had decided to hold out until late March, so that I could first finish preparing my taxes using Quicken It's never a good idea to upgrade a piece of software just before using it for an important job.
Of course I was a dedicated Quicken Bill Pay customer! Intuit's new offer made perfect sense: The company so dreaded losing my business as a Bill Pay customer -- which would happen if it cut off my online services -- that it was willing to offer the upgrade free.
This answered a question about Intuit's business practices that had bugged me: Why would any company bite the hand that feeds it by cutting off a customer from a lucrative online service? Now I had my answer: They wouldn't.
If you'd like to avoid losing your online services without having to pony up for a Quicken upgrade after three years, you should try playing it, too. As with the classic game of chicken , in Quicken Chicken both contestants must be at risk.
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You're already at risk. The trick is to put Intuit at enough risk that it will fold before you do. First, you need to be, or become, a Quicken Bill Pay customer. There is no way to stop it because they already have their claws hooked into your bank account. Not cool. I have made many calls over several months to try to get a refund and they will not budge. Quicken has always worked for me.
Quicken Bill Pay 2018 Frequently Asked Questions
Use the investment portion and earn a dollar or two and move on. Interesting comparison! I have the original DOS Quicken and packages for every years since. It was getting bad — as far as the insignificant improvements — but the new acquisition seems to be investing some time and energies into the package again. The subscription is out of the MS playbook and other companies so expect that to be here for a while. Just glad it sold to someone who has a vested interest in improving. It is slow to respond, the screen jumps when moving from one area to another such as business to create invoices.
The incredible slowness is frustrating. I am trying to find another product I can migrate to.
Online Bill Pay, Simplified | Quicken
When the company wants you to change to newer version- you get an automatic download that screws your program- making you upgrade. So frustrated. Have also used Q for over 15 years!! I renew every 3 years just to have online compatibility and capabilities but this is killing me. Similar Experience here. I had been a long time quicken user from the mids and stopped using it about 7 years ago. I got inspired to better track my finances and tried to us the version I still had installed.
It was effectively disabled by quicken who forced me to upgrade the new subscription format. I gave it the old college try and spent about 5 hours trying to get my accounts to load correctly and display an accurate balance. I finally gave up on the automatic updates. I was able to connect, but could not get the balances to reconcile against the transactions. So I switched to manually entering the balances on my investment accounts.
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Fast forward to today second time using it , made the mistake of trying to automatically update one of my accounts again and then quicken just started crashing. I called it quits, called quicken for a refund which they denied because it had been more than 30 days since I made the purchase. I was perfectly happy with the old version and am pissed at myself. Quicken is a much worse application since it was sold by Intuit.
After this experience, I will think twice about doing any business with Quicken, Quicken Financial et al ever again across all their product lines.. Just hit 30 years of using Quicken. I would blame the poor state of Quicken on Intuit losing interest when the product was up for sale.
Yes…Intuit had the superior product and it was soooo reliable.
But it got to be a problematic program. I have hopes that the new owners will invest time, money and some real thought listen to long time users! I am a firm believer in paying for software. The software is now worse than free software. The money spent is no going into development.
I have been using Quicken for over 20 years. Intuit cannot find where it was paid even though my bank account has been charged for this online payment. They refuse to pay stop payment fees and late charges. No more Quicken bill payments for me. I checked out the competition and I was not impressed. I do not want a cloud-based program and I have been working with Quicken for at least 20 years.
Quicken for Mac
I might add the sales guy was real nice and aided in the installation but I have since called back to speak to support only to get people whose accent was such I could not understand them. Beware when calling Quicken and make sure you are calling the Quicken number. There are a lot of phony people hanging around the web.
Thankfully i caught on before sharing any card info but not before they accessed my computer. Not turning it on until i get it to my IT friend. Does fonts in Quicken Windows work with Windows 10 version. In the earlier version fonts were too small for me to read without glasses. I have used Quicken for 20 years. Now, I am looking for an alternative. I want my accounting software to be mine and fully functional until I decide that I need upgraded features.
Memberships are just money-grabbing by the company. I have used Quicken for over 10 years and every year it seems the program gets worse. I used to be able to do one step updates on all my financial accounts, but now I get error messages for the majority of my accounts and the messages always point the finger at my financial institution. So now I have to go into each individual account online and download directly from the websites which works for some but not all of the accounts. For the price of a yearly membership, basic features like one step updates should function properly.
I also should add that pulling reports and data for income and expenses seems very outdated and not user friendly. There needs to be better functionality and more options that are easy to use when pulling the financial analytics. It is frustrating to spend 2 hours manually downloading transactions, sometimes taking 3 attempts and then finding out it downloaded duplicates. There goes another 2 hours picking them out of the haystack. I am holding out hope that the new owners intend to fix these things or they just bought a writeoff. I also can only hope that they actually support the tool instead of using the user community for help.
How pathetic is that? Can you imagine your car dealership doing that? Wow, Abby, You made my day. I have difficulties to connect with Quicken to Huntington Bank, as well. So, I am not alone.
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